Go Back

Frequently Asked Question

Frequently used help topics

What are your ticket prices?

When are your movie schedule updated?

Why is the movie schedule listed on other websites different from what I see on Novo Cinemas’ platform?

Can I book tickets in advance for a show?

At what time does your box office open and close?

What is your cancellation and refund policy?

Refunds for Novo Cinemas Account Holders

No-Show Policy

Can a confirmed booking be changed?

Up to what age are children allowed to enter for free?

What are the general rules and regulations at Novo Cinemas?

What are the different types of movie ratings?

Do your cinemas provide spaces for wheelchairs?

Can I see what subtitles are displaying on a movie?

Can I Bring Food From Outside Into The Cinemas?